Select the blue Reactivate Duo Mobile button.Select Device Options next to your new device. After authenticating with Duo, you will be brought to the My Settings and Devices screen again.Answer the call from Duo and wait until the recording finishes before tapping the number 7. After selecting My Settings and Devices, complete a Duo authentication by selecting Call Me.If 'auto-push' or 'auto-call me' is enabled, select Cancel in the blue bar at the bottom of the window first.On the left side of the Duo window, select My Settings and Devices.Select Duo MFA Setup and log in (again) with your UNI and password.Select Setup under Manage Your Enrollment and log in with your UNI and password.Log in to your Duo account (this can be via any computer or tablet device, but it must be separate from your new phone).Download the Duo app on your new phone.

If your phone number hasn't changed, you can reactivate your Duo account on your new phone using these steps: If you've changed your phone number, you will need to reset your Duo account.

Can you use passcodes with Duo for Unix?.

Do I have to enroll my user account separately for each Unix host I log in to?.

How do I use Duo to authenticate on Unix?.

How do I enroll my user account with Duo for Unix?.

How is a Unix host set up to require multifactor authentication?.

How is Duo being used to protect Unix hosts?.

What is the Unix jump host pool for MFA?.

How does the Duo account enrollment process work with RDP?.

How do you use Duo multifactor authentication with RDP?.

I have an iPhone 6s/7. Why am I not being prompted to Approve the Duo Authentication from the lock screen?.

What if Duo Mobile on Android has stopped getting Push notifications altogether?.

Why don't I see a message from Duo Push on my mobile device?.

My phone is on and the Duo app is running in the background.

Why can't I select the Remember me for 24 hours box?.

I entered my username and password and now the Duo webpage in the browser is blank.

What if I'm in a place with no WiFi or cell service?.

What if my phone is temporarily unusable?.

How can I download Duo on an Android device in China?.

Can I use Duo in a country subject to sanctions enforced by the U.S.

Can I use Duo in areas without cell service or where my US cell number doesn't work?

Can I use an international phone number with Duo?.

What if I don't want to or can't use a smartphone?.

What is a passcode and how do I use one?.

What happens if I deny a request in Duo Mobile?.

How does 'Remember me for 24 hours' work?.

Do I have to use the Duo app every time I log in?.

How do I enroll in Duo with a landline?.

Can you have more than one Duo account on the same device?.

How do I reactivate the Duo Mobile app?.

What if I'm already using Duo for another (non-Columbia) service?.

What do I need to run Duo authentication?.

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